Top 10 Salesforce Interview Questions And Answers!

Having a successful career is the main aim of many people these days. It can help them achieve their dreams and goals in life. One of the fastest growing and in-demand skills is Salesforce, which can boost your career. Therefore, acquiring a Salesforce Certification can help you pay off for a wide array of professional roles, from project managers and solution architects to software developers. Most business establishments hire candidates who are proficient in Salesforce for their organization.

With skillsets, you can have an edge over the others in the job market. It makes them more desirable to an organization. Hence, their chances of getting selected are higher. But, they need to know more about Salesforce and the importance of the necessary certification. Therefore, read ahead to get comprehensive information about the skillset. It is essential as it helps to channel your focus and get a job of your dreams.

What is Salesforce?

Salesforce, founded in 1999, has the vision to reinvent the CRM (Customer Relationship Management). Developed by an American cloud-based software company, it has transformed the delivery and use of enterprise software. The company's headquarters in San Francisco has brought a revolutionary change in the industry. The products of Salesforce have no expensive setup or maintenance costs as they run entirely on the cloud. 

You can work on Salesforce from anywhere using a device with an internet connection. The easy accessibility using a laptop, tablet, or smartphone is another feature that makes it attractive. When it provides so many features, it is no wonder that most businesses use Salesforce.



Irrespective of the size of the business, it is easy to use in any enterprise. It makes CRM accessible to small-, mid-, and large-scale initiatives. It is known as the customer success platform due to its ability to facilitate customer interaction. So, a business organization can easily manage and control communication with current and prospective customers.

It offers the business a chance to scale new heights and achieve great success. You need the salesforce certification if you want a prosperous career in the CRM platform. It will help you acquire excellent skills, and you can Kick-start your career in style.

Significant Benefits of taking Salesforce Certification!

The industry is highly competitive,  and  companies trying to build a workforce with the maximum skills and potential. So, the only chance you can avoid rejection at the hands of the potential employer is to have skills that give an upper hand compared to other candidates. Therefore, you need professional Salesforce certification to update your resume and make it attractive. These certifications can be great to add to your portfolio and enhance your chances of gettingting good jobs in this competitive market. Once you complete these certifications, you can make the most of it.



The certification also provides your skills depending on the field or domain in which you work. It makes you competent and proficient. The benefits of taking the salesforce certification are:


You become an expert in the field with an in-depth knowledge of the Platform. You also become aware of the different tools and get insights about sales and customer relations. So, comprehensive expertise can make you a skilled professional in the field.


The training courses offer you real-life experiences. You get hands-on experience with the different industry-relevant projects. With this knowledge, you can face the real-life situation with ease. Practical learning with real-life situations and scenarios can make you an expert.


With the certification, you have a better ability to plan. The salesforce certification can provide you with an in-depth understanding of the Platform. Therefore, it aids in quick navigation through the application. You can improve the business prospects and handle customers more efficiently. The enhanced speed can help you balance work and personal life.


If you have the certification, then it is known that you possess efficient processing capabilities. You get innovative application strategies and can handle challenging situations without breaking a seat. The accreditation also equips you with the best response times to customers.


It is the certification considered mandatory for sales job positions. Even for other jobs, it offers validity to your skills. It makes your resume appealing to prospective employers as you have the expertise. Employers choose people with Salesforce certification as it reflects their commitment to the domain, which will benefit the organization.


Another significant benefit is the salary perks it offers. Studies show that people with certification earn more annually than those without certification. So, when you get the certification, it means that you are opening the door to a bright future with more money.

Top Questions Your Interviewer can ask you!

If you are invited to an interview for the submitted job application, congrats! Your resume has already caught the attention of your potential employer. Now, you need to make an impression to help them realize that you are a perfect fit for their business. The best way to make an impact is by answering all the questions posed by the interviewer. It may be a daunting task. But don’t worry, read ahead to know the top questions and their answers. It will help you land your dream position in Salesforce. Given below are some of the questions you may face during the interview. So, get prepared to impress everyone by bringing your A-game.

Question 1: List the benefits of the Salesforce CRM!

• The Salesforce CRM offers many benefits. Some of the key benefits you can experience are:
• Salesforce offers quicker and enhanced sales opportunity
• It reduces the overall cost and improves customer satisfaction
• Salesforce CRM deploys a systematic approach to customer acquisition
• The less critical the repetitive task is automated to save time
• Improves efficiency and enhances overall communication

Question 2: What is Object relationship overview?

In Salesforce, linking the custom object records to the standard object records in a correlated list is possible. It is possible with the Object relations overview. The various relationships can connect specific customers with specific business cases. So, it helps track defects in related customer cases. It also allows the creation of a custom relationship on an object and describes the different relationship types.

Question 3: Describe the benefits of Salesforce SaaS functionality?

• The main advantages of Salesforce SaaS are:
• It suits all customers as they can pay as they use
• It offers you hassle-free infrastructure management
• It accesses all applications online (via the Internet)
• Integration between various applications is easy
• Offers the latest features without any delay
• Guaranteed security and uptime
• It provides scalable performance for the different operations
• You can access it from anywhere using the mobile devices

Question 4: How does Salesforce Track sales?

The meticulous nature of Salesforce makes it easy to record the comprehensive details. So, the tracking program can record details like:

• Sales Numbers
• Customer Served
• Customer Details
• Repeat Customers

The information is integral to creating detailed charts, reports, and dashboards. Therefore, the wealth of information can track sales with ease.

Question 5: Explain the types of relationships in Salesforce?

• The Salesforce has essential relationships that include:
• Master-detail relationship
• Lookup relationship

Question 6: What do you understand by a Trigger in Salesforce?

Trigger in Salesforce is defined as the code implemented before or after the insertion or updating of a record. It allows you to perform tailored actions, including insertions, deletions, and updates.

Question 7: What is Force.com?

In a gist, Salesforce exists on the entire infrastructure and the codebase of Force.com. Force.com is the Platform as a Service (PaaS) on which Salesforce (Software as a Service) is built. Force.com simplifies the design, development, and distribution of cloud-based websites and applications.

Question 8: Explain the different types of reports available in Salesforce?

Salesforce offers four types of reports, namely:

• Tabular Report: It is the primary type of report that displays the total in a multicolumn, multi-row (table) format
• Summary report: The summary report has groupings on a column basis.
• Matrix report: It can display complex data as the report has column-based and row-based grouping.
• Joined report: It is used to compare data after creating two or more reports.

Question 9: Name the three types of object relations in Salesforce?

The three types of object relations in Salesforce include:

• Master-detail
• One-to-many
• Many-to-many

Question 10: How do you explain the Salesforce dashboard?

The Salesforce dashboard is the symbolic representation of the report. With a single dashboard, you can add twenty reports at a time. Therefore, you can present multiple reports side-by-side simultaneously.

The increase in demand for the experts is growing at a faster pace. The salesforce domain is also not an exception. Every organization wants to hire professionals with the necessary skills and knowledge. It ensures the person is an asset to the organization. The certification offers credibility to the expertise and abilities you claim in your resume.

Cloud-certified specialists can smoothen the function and speed up the process. Therefore, certification can offer you support in finding the jobs of your dreams. But, to get the job, you must ace the interview process. You can brush up your knowledge with the list of the most common questions you face. It will help you maintain your composure at the interview as you know what to expect. Therefore, confidence can help you overcome the hurdles posed by the interviewers and secure the job.

Read our recently published article, Guide to Salesforce DX.