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Top 10 Salesforce Interview Questions And Answers!


Having a successful career is the main aim of many people these days. It can help them achieve their dreams and goals in life. One of the fastest growing and in-demand skillset is Salesforce that can boost your career. Therefore, acquiring a Salesforce Certification can help you pay off for a wide array of their professional roles from project managers, solution architects to software developers. Most business establishments hire candidates who are proficient in Salesforce for their organization.

With skillsets, you can have an edge over the others in the job market. It makes them more desirable to an organization. Hence, their chances of getting selected are higher. But, they need to know more about Salesforce and the importance of understanding the necessary certification. Therefore, read ahead to get comprehensive information about the skillset. It is essential as it helps to channel your focus and get a job of your dreams.



What is Salesforce?

Salesforce, founded in 1999, has the vision to reinvent the CRM (Customer Relationship Management). Developed by an American cloud-based software company, it has transformed the delivery and use of enterprise software. The company with headquarters in San Francisco has brought a revolutionary change in the industry. The products of the Salesforce have no expensive setup or maintenance costs as it runs on the cloud entirely. 

You can work on Salesforce from anywhere using a device with an internet connection. The easy accessibility using a laptop, tablet or smartphone is another feature that makes it attractive. When it provides so many features, it is no wonder that most businesses use Salesforce.



Irrespective of the size of the business, it is easy to use in any enterprises. It makes CRM accessible to small, mid, and large-scale initiatives. It is known as the customer success platform due to facilitating the interaction with customers. So, a business organization can manage and control communication with current and prospective customers with ease.

It offers a chance for the business to scale new height and achieve great success. If you want a prosperous career in the CRM platform, then you need the salesforce certification. It will help acquire great skills, and you can Kick-start your career in style.



Major Benefits of taking Salesforce Certification!

The industry is highly competitive with it trying to build a workforce that has the maximum skills and potential. So, the only chance you can avoid rejection at the hands of the potential employer is to have skills that give an upper hand compared to other candidates. Therefore, you need professional salesforce certification to update your resume to make it attractive. These certifications can be great to add to your portfolio, and they can enhance the chances to get good jobs in this competitive market. Once you complete these certifications, you can make the most of it.



The certification also provides your skills depending on the field or domain you work. It makes you competent and proficient. The benefits of taking the salesforce certification are:


You become an expert in the field with an in-depth knowledge of the platform. You also become aware of the different tools and get insights about sales as well as customer relations. So, the comprehensive knowledge can make you a skilled professional in the field.


The training courses offer you real-life experiences. You get hands-on experience with the different industry-relevant projects. With the knowledge, you can face the real-life situation with ease. The practical learning with the real-life situation and scenarios can make you an expert.


With the certification, you have a better ability to plan. The salesforce certification can provide you with an in-depth understanding of the platform. Therefore, it aids in quick navigation through the application. You can improve the business prospects and handle customers more efficiently. So, the enhanced speed can help you balance work and personal life.


If you have the certification, then it is known that you possess efficient processing capabilities. You get innovative application strategies and can handle the tough situation without breaking a seat. The certification also equips you with the best response timings to the customers.


It is the certification considered mandatory for the sales job positions. Even for other jobs, it offers validity to your skills. It makes your resume look appealing to the prospective employers as you have the expertise. The employers choose people with Salesforce certification as it reflects the commitment towards the domain, which will benefit the organization.


Another major benefit is the salary perks it offers. The studies show that people with certification earn more salary annually compared to the people without the certification. So, when you get the certification, it means that you are opening the door to a bright future with more money.



Top Questions Your Interviewer can ask you!

If you are invited to for an interview for the job application you submitted, then congrats! Your resume already has caught the attention of your potential employer. Now, you need to make an impression that will help them realize that you are perfectly fit for their business. The best method to make an impact is by answering all the question posed by the interviewer. You may feel it is a daunting task. But, don’t worry, read ahead to know the top questions and the answers to it. It will help you land the dream position in Salesforce. Given below are some of the questions you may face during the interview. So, get prepared to impress everyone by bringing your A game.


Question 1: List the benefits of the Salesforce CRM!

  • The Salesforce CRM offers many benefits. Some of the key benefits you can experience are:
  • Salesforce offers quicker and enhanced sales opportunity
  • It reduces the overall cost and improves customer satisfaction
  • Salesforce CRM deploys a systematic approach to customer acquisition
  • The less important the repetitive task is automated to save time
  • Improves efficiency and enhances overall communication


Question 2: What is Object relationship overview?

In Salesforce, it is possible to link the custom objects records to the standard object records in a correlated list. It is possible with the Object relations overview. The various types of relationship can connect the specific customers with specific business cases. So, it helps in tracking defects in the related customer cases. It also allows the creation of the custom relationship on an object and describes the different relationship types.


Question 3: Describe the benefits of Salesforce SaaS functionality?

  • The main advantages of Salesforce SaaS are:
  • It suits all customers as they can pay as they use
  • It offers you hassle-free infrastructure management
  • It accesses all application online (via the internet)
  • Integration between various applications is easy
  • Offers latest features without any delay
  • Guaranteed security and uptime
  • It provides scalable performance for the different operations
  • You can access it from anywhere using the mobile devices


Question 4: How do Salesforce Track sales?

The meticulous nature of Salesforce makes it easy to record the comprehensive details. So, the tracking program can record details like:
  • Sales Numbers
  • Customer Served
  • Customer Details
  • Repeat Customers
The information is integral to create detailed charts, reports, and dashboard. Therefore, the wealth of information can track sales with ease.


Question 5: Explain the types of relationships in Salesforce?

  • The Salesforce has important relationships that include:
  • Master-detail relationship
  • Lookup relationship


Question 6: What do you understand by a Trigger in Salesforce?

Trigger in Salesforce is defined as the code implemented before or after the insertion or updating of a record. It allows you to perform tailored actions including insertions, deletions, and updates.


Question 7: What is Force.com?

In a gist, Salesforce exists on the entire infrastructure as well as codebase of the Force.com. The Force.com is the Platform as a Service (PaaS) on which the Salesforce (Software as a Service) is built. The Force.com allows simplification of the design, development, and distribution of cloud-based websites and applications.


Question 8: Explain the different types of reports available in Salesforce?

Salesforce offers four types of reports namely:
  • Tabular Report: It is the basic type of report that displays the total in a multicolumn, multi-row (table) format
  • Summary report: The summary report has groupings on the column basis.
  • Matrix report: It can display complex data as the report has column-based and row-based grouping.
  • Joined report: It is used for comparison of data after the creation of two or more reports.


Question 9: Name the three types of object relations in Salesforce?

The three types of object relations in Salesforce include:
  • Master-detail
  • One-to-many
  • Many-to-many


Question 10: How do you explain the Salesforce dashboard?

The Salesforce dashboard is the symbolic representation of the report. With a single dashboard, you can add twenty reports at a time. Therefore, you can present multiple reports side-by-side simultaneously.

The increase in demand for the experts is growing at a faster pace. The salesforce domain is also not an exception. Every organization wants to hire professionals with the necessary skills and knowledge. It ensures the person is an asset to the organization. The certification offers credibility to the expertise and abilities claimed by you in your resume.

Cloud certified specialists can smoothen the function and speed up the process. Therefore, certification can offer you support in finding the jobs of your dreams. But, to get the job, you need to ace the interview process. With the list of the most common questions that you face, you can brush up your knowledge. It will help you maintain your composure at the interview as you know what to expect. Therefore, the confidence can help you the hurdles posed by the interviewers and secure the job.

Read our recently published article: Guide to Salesforce DX

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