stop  airtime from disappearing

News emerged that Cell C and MTN would finally be implementing double opt-in systems for wireless application service providers (WASPs).

Vodacom rolled out its double opt-in system two years prior. The double opt-in system cost it a 33% reduction in WASP revenue, according to Vodacom, but the operator said it was worth it for the dramatically reduced fraud complaints.

Along with the unveiling of its new double opt-in systems, Cell C and MTN also launched ways for their users to manage their content subscriptions.

Previously subscribers had no way to prevent a WASP from charging their cellular accounts, or to unsubscribe from premium content services without first contacting the WASP.

Vodacom also has a method to manage WASP subscriptions in the form of an SMS command to unsubscribe from everything.

The various WASP subscription management options of South Africa’s mobile operators are as follows:

How do I cancel my Cell C subscription? 

Using the USSD string *133*1# subscribers can block all existing and future content billing.

How do I cancel my MTN subscription?

MTN also offers a USSD string (*141*5#) to manage premium content subscriptions, but unlike Cell C’s it doesn’t block all future subscriptions. Instead, users select which services to unsubscribe from.

How do I cancel my Telkom Mobile subscription?

When asked about its self-service options for WASP subscriptions, Telkom Mobile said it does not offer an option for WASPs to charge for subscription services.  Contact the Telkom Mobile call centre to cancel a subscription. Call Telkom Mobile on 081 180 or email [email protected]

How do I cancel my Vodacom Mobile subscription? 

Vodacom users can unsubcribe from all WASP services by sending “STOP ALL” to 30333.

Should you be subscribed to WASP services, you should receive the response “Your Vodacom request to delete all WASP service has been logged”. According to Vodacom, you should then receive messages of the format, “You have been unsubscribed from ‘SERVICE’ with effect from ‘DATE’”.

If you are not currently subscribed to any services you should receive the somewhat confusing response, “Your Vodacom request to delete all WASP services has been unsuccessful, Please call Vodacom Customer Care on 082111”.

Vodacom said that it is working on changing this message to say that you are currently not subscribed to any WASP services.

Bonus: How do I stop my data from disappearing?

Restricting background data on your smart device will reduce usage. Go to Apps > Settings > Data usage > Cellular data usage > Disable the Background data option. If you wish to keep background data on, you can choose to disable it for certain apps only.