When you're running a business that needs constant interaction with the customers, then it is inevitable to have a call centre in your office. A customer care call centre is beneficial because it allows the business to interact with the clients directly.

Did you know? 66% of the respondents, regardless of their age group, prefer the phone for the support!

It also helps in solving their grievances and concerns. As customer service is the brand's face, millions of companies rely on it to know their standing and improve their service. Over time, the approach has changed though the essence remains the same.

What are the changes?

With the advent of technology, customers can get problems resolved without even having to pick the phone! Chatbots, automatic email replies and instant messaging have eased the communication between the company & the general public.

However, a few people still prefer to initiate human contact that feels more reliable than listening to an automated machine. How would a small scale company or a startup manage the cost and maintenance of running customer care?

Here are some tips that can help,

A new age response

Have you ever observed on any website, they ask you to leave a missed call from your number, and they'd call back when the agent is available? These are the new age response techniques the companies are following.

It saves a lot of customers' time and, instead of being irate for being on hold for over an hour, they wouldn't mind getting a call back at their convenience.

Email them right

Pick up their email contact and message them asking if they liked the product or service. This straightforward approach benefits two ways. One, you get instant feedback. Two, they find a quick platform to reach out for concerns if need be! It is a win-win situation for everyone.

Sometimes finding the client's contact can be tricky. But, not anymore with GetEmail.io's help. This AI-powered email search tool can search and validate an email address within seconds! It also comes with a chrome extension to your Gmail inbox wherein you can not only find emails by domain name but send them a message directly with just a click.

The numbers count

Having customer support doesn't mean it will burn a hole in your pocket. Typically, large corporations hire hundreds of employees to manage their call flow. Small businesses don't need many people to answer their customer's queries.

Firstly, understand your business's stand and evaluate if you really require a customer service representative. If so, then invest initially in an efficient engineer who will build chatbots and automatic response tools. Most of the queries get resolved without human intervention, you can then calculate the actual number of calls that needs a human voice. Hire a representative accordingly!

Final thoughts

Handling the customers' post-sales is as important as running the business itself! So ensure to divide the investments wisely to manage different departments without hassle.