Telephone headsets are a vital piece of office equipment, freeing up your hands to make notes or access customer accounts on a computer. They can even be wireless so you can move fully around your office while on calls. A bad headset fits poorly, does not cover the ear properly making it hard for the call operator to hear the customer, and can make an eight-hour shift into a trial. A good, comfortable headset, conversely, can make an average shift into a good one, providing crystal clear sound, comfortable fit, and generally work so well that it is barely noticed! Here are some features to consider when looking for headsets to purchase:

Choose a good brand, one that is compatible with your telephone system. When trying to find a headset for your phone, you should consider a few options – choosing the first or cheapest one that you come across is not recommended. Once you have an idea of what is out there, you will have a better idea of what you want, and what you can have. There may be some headsets boasting features that you do not yet know that you need!

Decide how much you can afford to spend, and work from there. If you are buying a lot of headsets for a busy office where they are likely to be in permanent use, you might want to up your order. This can mean that you qualify for a bulk-order discount and it means that the office will always be properly equipped, with spare sets available in the event of breakages or expansion. This is not always the best option – see below – but it is worth thinking about.

Speaking of breakages, opt for headsets with some kind of service centre. Take the time to read through all the terms and conditions – even that boring fine print! This will let you know exactly what your headsets are covered for, and under what conditions they can be replaced for free by the service centre.

Finally – and crucially – always buy the best quality headsets that you can afford. Sometimes this might mean getting fewer high-quality products that will last a long, long time, sometimes it will mean spending a little more than you had planned to. But, buying cheaper, poor quality headsets and then needing to replace them every few months, is sure to cost a lot more than if you make a sensible investment in quality products in the first place.