RESIDENTS in the eThekwini area can now report water problems by social media.
eThekwini Municipality launched its WhatsApp water hotline line on Wednesday.
eThekwini spokeswoman Tozi Mthethwa said the innovative project is part of the municipality’s ongoing effort to make communication with its 3,5 million residents simpler. It will fast track service delivery and reduce the water leak repair turnaround time, as well as easing the waste of water.
“The link will allow the public to report leaks, burst pipes, illegal connections, blocked sewer drains, water supply interruptions and any other water related issue to the eThekwini Water and Sanitation Unit,” she said.
“Customers will at times be asked to take pictures of the leaks or bursts to allow correct coding of faults to be done at the capturing stage.”
Mayor Zandile Gumede said that she had pledged to prioritise water and sanitation provision during her inaugural speech.
“We have remained true to our pledge and demonstrated that our city is committed to using modern technology to fast-track service delivery.”
Human settlements committee chairman Mondli Mthembu said he will continuously monitor the work of all municipal units under his portfolio committee.
The WhatsApp number to report water faults is 073 148 3477.